The hotel chain recently launched 15-Minute Room Service at 86 hotels and resorts worldwide. At some resorts, however, the name of the new program is a bit of a misnomer, as the company is giving employees an extra five minutes to allow for long distances between the kitchen and rooms.
And guests are not guaranteed a free meal if their food doesn’t turn up on time. “There is no ‘free’ guarantee if you will. Should it arrive late for whatever reason, each hotel would handle it in a way which exceeds guest expectations but we have not mandated that from corporate,” said Four Seasons Hotels and Resorts spokeswoman Laura Fairweather.
Still, she said, the hotels are committed to speedy delivery of food and beverages.
Some hotels are offering full meals while others are serving a la carte options to mix and match. Many of the items can be taken to go, can clear airport security, and can even be delivered to the driveway as guests catch their rides to the airport.
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“Ideally, every meal would be enjoyed at leisure, but at times we really just need to grab a bite quickly – and there’s no reason that it can’t be freshly made with quality ingredients, and entirely delicious,” Christopher Hunsberger, executive vice president of global product and innovation for Four Seasons Hotels and Resorts, said in a statement.
In other words, this isn’t exactly your typical fast food. Here’s a sample of some menu items:
At the Four Seasons Resort Scottsdale at Troon North, one dish includes local cheese, olives and sliced chorizo with an Arizona wine, while a to-go lunch includes a tequila-lime chicken wrap with slaw, kettle chips, iced tea and a chocolate chip cookie. (You might have to wait an extra five minutes for those.)
At the Four Seasons Hotel Hampshire, England, you can order a traditional ploughman’s lunch and English-style nachos with Winchester cheese and chive crème fraiche. And if you so desire, you can see how fast the kitchen can get a pain au chocolat or tomato soup with warm garlic bread out to you as you lounge creek-side.
At the Four Seasons Hotel Cairo at Nile Plaza, you can order the signature salad of lettuce, asparagus, cucumber and tomato with lemon dressing, along with a variety of mezzah such as fatoush salad, hummus, and stuffed vine leaves.
And at the Four Seasons Hotel Hong Kong, you can try the wonton noodle soup with Chinese greens or burrata cheese and heirloom tomatoes on a baguette.
Thankfully, there’s no time limit on how long you can take to enjoy your meal.